Shipping & Handling

Most items are in stock, ready to be shipped to you within two or three days.  We usually ship UPS Ground or USPS.  If you would like to have your order shipped Next Day Air or Second Day Air, call us for a quote.  All prices are F.O.B. Sparks, Nevada unless otherwise stated and the freight and handling charges can be confirmed at time of your order.  All orders are processed upon receipt.  However, actual shipping time is contingent upon availability of items and credit card or check verification.  Most orders are shipped within 48 to 72 hours.  In the event of delays, every effort will be made to reach you by phone, fax or E-mail.  If the delay is due to a backorder, you will be given the choice to remain on backorder, substitute another item, or cancel your order.  If you wish to cancel your order and you prepaid by check or money order, we will be happy to send you a refund, or credit your credit card within 10-14 days.

Shipping Damage and/or Shortage

In the event of a shortage of material or damage to material, the receiving party must note any damage/shortage on the carrier's delivery receipt and promptly file a damage claim.   All claims for damage must be made at the receiving end.  Then contact Bachman Enterprises, Inc. Customer Service department for further instructions. Under no circumstance is a delivery to be refused by the receiving party due to possible freight damage.  In the event that Bachman Enterprises, Inc. receives a refused shipment, the receiving party will be invoiced for the total freight charges.

Returns

If you are not satisfied with your TurboKOOL purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 14 days.  Before you return any product to Bachman Enterprises, Inc., you must obtain a Return Authorization (RA) number from the Customer Service department.  All returns are subject to approval.  Returns are subject to a restocking fee based on the condition of goods and their packaging material.  All normally stocked products that are returned un-used and were not shipped in error are subject to a 15% restocking fee.  Custom or Special Order products may have a higher restocking fee.  The return of Custom or Special Order items is subject to approval.  The return of any defective item for warranty must be within the warranty period together with the original or a machine reproduction of a dated proof-of-purchase document identifying the TurboKOOL unit.  No return for warranty will be processed without proof of purchase.  Bachman Enterprises, Inc. reserves the right to bill the customer for costs associated with handling and testing returned units found to be in good working order.  All returns must be sent freight-prepaid and insured.  Returned merchandise will be repaired or replaced at the sole discretion of Bachman Enterprises, Inc. 

For a Return Authorization number, contact the Bachman Enterprises, Inc. Customer Service department at 755-265-3003.  All returns require an authorization number.  Please note that receiving an RA number does not guarantee final disposition.  All returns are subject to final inspection.  Bachman Enterporises, Inc. reserves the right to deny a return at any time.  All items returned for refund or exchange must be in origninal factory condition including all packing material, inserts and manuals.  You will be charged for replacement of damaged, altered or missing hardware, accessories and manuals.

Instructions for Packaging Returns

Please pack the product into a shipping box (the original is preferred) with adequate packing material and tape securely.  Write the RA number issued by Bachman Enterprises, Inc. Customer Service clearly and in bold print, on the outside of the shipping  carton.

• Any merchandise returned without a Return Authorization number will be refused.
• All packages returned must be shipped freight prepaid.
• We recommend UPS or FedEx Ground Service and "insured."
• Any package arriving at BEI freight collect will be refused.
• Goods will not be accepted for exchange or refund without Return Authorization.

International Orders

All orders shipped outside of the U.S.must be prepaid in U.S. funds before shipping.  Please write or fax us for a quote on foreign shipping costs.

Sales Tax

We are required to charge sales tax on all sales shipped to a Nevada address.

Technical Support

We have a staff of experienced technicians that can answer your technical questions or give you more information on our products.  Just E-mail us at Bachman@TurboKOOL.com or call our Tech Support and Customer Service number at 775-265-3003 or Fax us at 775-265-5181.  If we're not in, leave a message and we'll get back with you as soon as possible.